Maguire Training Reviews

I like the model of this course that it was a lot of interaction and own experiences however not much theory about how to deal with complain which I was hoping to understand step by step. It might be helpful in the future to have some case and discuss what is the process. who will respond first ect It was not what I have expected but maybe it is more exiting way to approach that topic.

Interesting perspective. Open dialogue.

The trainer was engaging, it was hard to get a full idea of the course over an hour but had some useful content and tips in there Some of the content was end user specific instead of reseller specific. I think when doing this course to sales people we would need to build into their days and set tasks so they can try out techniques and raise any challenges, I also feel this would be better delivered in person for the sales person benefit

I think it is an abstract concept which is difficult to grasp, make it tangible, convey to participants or devise adequate exercises.So it was a good effort from Laura.

Thanks very much for your time and effort!

Good update

overall good course

I didn't work well with the behaviour styles stuff; find it puts people into artificial categories

The length of the course is too long , we have recently completed on line modules covering various aspects of Diversity and inclusion. We are a company that are pretty strong in this area. Its important we don't over play this important subject , we need people to buy into the culture , rather than take away the impulse factors , such as perception and how a person interacts during the interview process.

An excellent day to learn new ways of Managing Time. The Time log will have to try out and see where I need to look to manage my time better.