Kelly T, 24 Nov 2021
Its interesting and good to know on parts of the law. Be nice to have someone from HR on these training to maybe to explain on whether we are on track on these training. Or participate or sit in
Jubayed A, 05 Oct 2021
This course should not involve your line managers
Harry D, 22 Sep 2021
The course was well run and coordinated by Stephanie. It was interesting to hear other clinician's experience of the complaint processes. In terms of content, there was some supplementary material provided such as NHS complaints procedure and management policy, however i think this content would have been much better off being taught in the context of powerpoint lectures, with actual real-life examples of how complaints are handled, as this would have been much more effective learning. I also thought the break-out rooms were too frequent and far too long (sometimes 30 minutes), it felt like this undermined the actual content of the study day as often we just ended up having nebulous chats with each other. The time spent in break-out rooms became more like reflective sessions on how clinicians felt upon receipt of a complaint (sort of like CBT) and there was much less focus on how to actually deal with complaints; I think this would be greatly beneficial for senior doctors in training.Response : Dear Harry, Thank you for taking the time to leave feedback on the course, I have consulted with Steph on the delivery and approach we took on the day. In the future we will look to incorporate some of the key points you raised ,particularly around real-life case studies. Kind regards Chris Dalzell and Steph
Monika M, 21 Sep 2021
I like the model of this course that it was a lot of interaction and own experiences however not much theory about how to deal with complain which I was hoping to understand step by step. It might be helpful in the future to have some case and discuss what is the process. who will respond first ect It was not what I have expected but maybe it is more exiting way to approach that topic.Response : Dear Monika, Thank you for taking the time to leave feedback on the course, I have consulted with Steph on the delivery and approach we took on the day. In the future we will look to incorporate some of the key points you raised ,particularly around real-life case studies. Kind regards Chris & Steph
Margaret O, 26 Aug 2021
Interesting perspective. Open dialogue.
paula k, 23 Jul 2021
The trainer was engaging, it was hard to get a full idea of the course over an hour but had some useful content and tips in there Some of the content was end user specific instead of reseller specific. I think when doing this course to sales people we would need to build into their days and set tasks so they can try out techniques and raise any challenges, I also feel this would be better delivered in person for the sales person benefit
Muhammad R, 19 May 2021
I think it is an abstract concept which is difficult to grasp, make it tangible, convey to participants or devise adequate exercises.So it was a good effort from Laura.