Maguire Training Reviews

Just a course.

The course dragged out into 2 days . Could be finished in one day Sometimes could not hear trainer. She is pleasant polite flexibly knows her subject and could be briefed better

Interactive, over all helpful but i was hoping for more resources and tools to deal with it

Laura explained really well. second half of training was more informative and I learnt new things

As a brief overall view of a very large and multi faceted subject matter, I found it mildly interesting. I do however think once the surface is scratched, the conversations would prove to be more interesting.

Missing content regarding gender spectrum and non binary acknowledgment.

I had done the course previously so understood quite a lot of the content. The trainer delivered it very well, made it very interactive and enjoyable. A good refresher Thank you

Its interesting and good to know on parts of the law. Be nice to have someone from HR on these training to maybe to explain on whether we are on track on these training. Or participate or sit in

This course should not involve your line managers

The course was well run and coordinated by Stephanie. It was interesting to hear other clinician's experience of the complaint processes. In terms of content, there was some supplementary material provided such as NHS complaints procedure and management policy, however i think this content would have been much better off being taught in the context of powerpoint lectures, with actual real-life examples of how complaints are handled, as this would have been much more effective learning. I also thought the break-out rooms were too frequent and far too long (sometimes 30 minutes), it felt like this undermined the actual content of the study day as often we just ended up having nebulous chats with each other. The time spent in break-out rooms became more like reflective sessions on how clinicians felt upon receipt of a complaint (sort of like CBT) and there was much less focus on how to actually deal with complaints; I think this would be greatly beneficial for senior doctors in training.