Showing 3,021–3,030 of 4,835 reviews
The course was well run and coordinated by Stephanie. It was interesting to hear other clinician's experience of the complaint processes. In terms of content, there was some supplementary material provided such as NHS complaints procedure and management policy, however i think this content would have been much better off being taught in the context of powerpoint lectures, with actual real-life examples of how complaints are handled, as this would have been much more effective learning. I also thought the break-out rooms were too frequent and far too long (sometimes 30 minutes), it felt like this undermined the actual content of the study day as often we just ended up having nebulous chats with each other. The time spent in break-out rooms became more like reflective sessions on how clinicians felt upon receipt of a complaint (sort of like CBT) and there was much less focus on how to actually deal with complaints; I think this would be greatly beneficial for senior doctors in training.
Response: Dear Harry, Thank you for taking the time to leave feedback on the course, I have consulted with Steph on the delivery and approach we took on the day. In the future we will look to incorporate some of the key points you raised ,particularly around real-life case studies. Kind regards Chris Dalzell and Steph
Amazing trainer 😊. Interactive tasks were great
Thanks V interactive. In one day we got opportunity to refresh many important aspects of complaints and process . Well done
Excellent day and good course.
Amazing trainer 😊. Interactive tasks were great
Great interaction between everyone with videos, conversations and discussions. Claire was very clear explaining the subject. Very engaging! Thank you Claire :)
Great course- very informative and engaging
Amazing workshop, very engaging and interesting workshop