Really good course, lots of useful information to use in practice and everyday Interactions. Ben delivered the course well and kept us all engaged. One of the best training days I have attended.

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Holly H, 29 Jan 2026

A really great session. Genuinely haven’t come across such an engaging and lovely trainer like Ben. He managed to keep us all engaged throughout the whole day and it really was so informative and I will definitely take away a lot from today’s session into practice, it’s given me confidence on how to approach challenging situations and to always think why. Thankyou Ben!

Response : Thank you, Holly. We appreciate your feedback and are pleased to hear that Ben’s delivery kept the session engaging and informative throughout the day. It’s great to know the training has supported your confidence and understanding when approaching challenging situations.

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Beth M, 29 Jan 2026

Really interactive. Felt that I learn loads about human behaviour and the causes of this. Very impactful on how to communicate and understand patient experience and how we can best support them within practice when they are distressed

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Catrin W, 29 Jan 2026

Really helpful and informative so helpful to be able to relate to real life practice and real patients. Would really recommend, engaging content and trainer.

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Priscilla I, 29 Jan 2026

Course was very informative and educative. It has really changed my idea about situations at work and how to go about things, and above all Ben is a very good trainer, patient and supportive

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Melanie B, 29 Jan 2026

Engaging and fun trainer but tone right for subject. I work in a prison and can reflect on previous situations which escalated quickly and how I would handle the situation different. Definitely learned skills today which I will use in everyday practice

Response : Thank you, Melanie. We appreciate your feedback and are pleased to hear the trainer’s approach supported your learning while remaining appropriate for the subject matter. It’s good to know the session encouraged reflection on practice and provided skills that can be applied day to day.

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