Rosemary C, 27 Aug 2021
Core was a good course and Eugene Hamric was very thorough in his teaching in the class also.
alex y, 27 Aug 2021
the course can be shorten to 4 days or 4.5 days by omitting some subjects or extending certain days agenda; it’s quite hard to spent 5 straight days for training for most senior exec.
E M, 27 Aug 2021
Really good class with quite a bit of information to take in. Felt pretty confident going in with the base of knowledge i had picked up in previous positions but I've got a ways to go in terms of well rounded aspect. Mr. Valencia did a good job with tying in the subject matter into world real situations. Interaction aspect of the class was great, having the ability to ask questions to get feedback is always a plus. Looking forward to 220-1002! thanks EM Houston, TX
Brett N, 27 Aug 2021
John Woods was a great instructor and it is very clear that he cares about the learning of his students. I have two comments regarding the course itself. 1. 8 Hours a day is extremely rough, I don't think that I would recommend that to anyone. The option is a "nice to have" but I wouldn't call it a "need to have". 2. A couple slides appear to be outdates. One in particular seems to mention things like the OLA and contracts but that is from ITIL v.3 while ITIL 4 completely omits them.
Alec m, 27 Aug 2021
think it went well he covered lots of topics. I think we could've used more lab walk-throughs
Vladimir B, 25 Aug 2021
The course was very detailed and thoroughly, with a lot of technical details and real life examples. Tom was wonderful presenter with lots of interesting stories, good approach and going into details about the topic.
yasmina e, 25 Aug 2021
The instructor was delightful and enjoyed the training delivery style. It is a lot of content and information which is great, though, it would be better with some practical technical examples in the field rather than the theory
Jovana M, 25 Aug 2021
Answers to audiences' questions to be more straight to the point (shorter).