ACI Learning Reviews

Great content great instructor but just not a system that I learn best from. In the hours I can work with the labs and do the practice exams I began absorbing the information better.

Dr. Mack is great and know alot about security.

For me the content is kind of dry, so in-person instruction would have been better. Maybe a bit more interactive instead of mostly lecture. I'm taking this a 2nd time for that reason. It was hard to stay focused and engaged for 4 hours at night. I really enjoyed reviewing the practice tests together.

I'm a hands on and engaged learner. I'm not the best at watching slides. That's nobodies fault, its just how I personally learn.

I would allow more time for the students to study each day or give more days for the course to be taught out over.

Not an easy one to teach and I really apreciated our particular instructor

TESTOUT lab was kind of cool.

Didnt like the fact that we focused so hard on old equipment, and also how it seemed to ramble on at times with no breaks in between' its hard to stay focused and follow when breaks are not spread out

I expected more from the course information and from an instructor who has been involved with ITIL for 20+ years. The problem has become that these people who have been with ITIL for 20 years have seen all of the changes as they came, so it stayed simple to them. One change at a time. This topic cannot be covered a couple hours at a time with limited resources. This "foundational" course is very complex with many terms. This is not a course for any person without IT experience to take. I have been regretting the last two weeks. I was proved right with the course assessment. We were not taught with success in mind. ITIL is supposed to keep it simple. I didn't see that with the instruction, and I definitely didn't see that with the information.

I highly recommend this course! We had plenty of students in the class with no technical experience or background in technology, and they excelled! In my professional opinion, it was all due to the instructor, Mr. Dunieski Otano. This instructor was amazing and did a great job of cutting out any of the unnecessary material and really focusing in on what would be required to pass the certification. We were provided plenty of practical labs and training as well as group and individual study time that set us up for success!