ACI Learning Reviews

The instructor is an SME with a passion about the content. The information is dry through slides but I suppose you have to go through them. I would recommend finding a way to add questions or "comprehension check" questions at the end of each module. As well a way to incorporate more discussion to facilitate learning. There is a lot of material to cover and discussions would lead to less time to go through it so i suppose more knowledge checks would help. Night classes are generally the time we have to give to a class so having homework is a bit challenging trying to find extra time.

For CompTIA A+ 1001 specifically, I cannot recommend the instructor that I had in the slightest. However, the IT Pro TV and TestOut materials were quite good.

Great learning environment, and great presentation.

Great Class!!!!

I had an awesome experience in the ITIL4 Foundation course. I learned plenty of stuff.

I highly recommend the course

n/A

The course and instructor met my requirements and expectations. I was expecting an intense two weeks of bootcamp style training and that is what was delivered.

As previously mentions, the only issue I had in this course was the ineffectiveness of the technical response to the tickets submitted for a technical issue connected to actual course material. The material kept breaking up and would not display on a large majority of the book / slides. When tickets were submitted by multiple students in the course. The tech support would reply with what they assumed was a fix, and then you would receive a "ticket closed" email when the actual issue was never dealt with. So who ever is doing the technical issues is clearly not being monitored to ensure they are properly handling issues to resolve and properly close technical tickets. Since ACI is ultimately a middle man to this content and are responsible for ensuring students have access. Someone would address this issue because the tech support are not doing their job. It is the last day of class and my content is still breaking up about 60% if not more of the time and is not even displaying.

Great instructor and very knowledgeable