Managing Complaints and Clinical Accountability Reviews

Excellent course for understanding and responding to patient complaints

Very engaging and interactive presentation. Invaluable in learning how to deal with complaints. It has demystified the process and increased my confidence in dealing with complaints.

This highly educative and interactive course is very insightful and I am sure has equipped me to appropriate handle clinical complaints

Very useful course. Excellent facilitator.

Very good interactive course

Enjoyed the training and was useful for everyday practice

Satisfactory

Great session. Really enabled the group to reflect and Steph was upbeat and engaging throughout.

Steph is a very good presenter and great in her overall style , very worthwhile course

An excellent course with a brilliant trainer! Thanks Steph