Managing Complaints and Clinical Accountability

Description

Who will benefit:

All healthcare professionals who have not received formal training in the subject or who are in need of a refresher.

What you will learn

Learning Outcomes
By the end of this workshop, delegates will be able to:

• List three elements of the NHS constitution
• Describe the process of how complaints should be dealt with
• Understand and list 4 communication requirements that must be maintained with the complainant
• Describe the 7 part process for reflection to improve the local health service
• Name and describe the 6 principles of Clinical Governance
• Define Clinical Accountability
• List 2 framework standards within the NHS
• Give three examples of how you would evaluate someone’s performance
• Describe 3 ways why an effective appraisal system helps clinical accountability