About this course
Who will benefit:
All healthcare professionals who have not received formal training in the subject or who are in need of a refresher.
What you will learn
Learning Outcomes
By the end of this workshop, delegates will be able to:
- List three elements of the NHS constitution
- Describe the process of how complaints should be dealt with
- Understand and list 4 communication requirements that must be maintained with the complainant
- Describe the 7 part process for reflection to improve the local health service
- Name and describe the 6 principles of Clinical Governance
- Define Clinical Accountability
- List 2 framework standards within the NHS
- Give three examples of how you would evaluate someone’s performance
- Describe 3 ways why an effective appraisal system helps clinical accountability
Recent reviews
It was very interactive and it helped to answer some questions I had about handling complaints
Olubunmi A19 Aug 26
Very good course - gives insight into what can improve dealing with Complaints
Ruqia A19 Aug 26
great course with great interaction and the course provider made the course more interesting .
Mohamed H20 May 26