Showing 31–40 of 77 reviews
Really lovely day with Steph talking about complaints and how to respond. Thank you so much for an enjoyable day! A knowledgeable lady!
Loved this session, so useful and trainer was great
Absolutely love this training. Steph is fab and a great presenter. Nothing boring about today! Thank you
A great day training - really enjoyed the discussions around cases and the opportunity to support others to write a response and help with my experience. Well timed course, good pace and nice breaks as well
Thank you Steph. It is always useful to see other people and learn how they would address these issues. I particularly liked the breakoff groups where you were able to talk in a smaller group and gather other people's understanding of the process.
a very informative course which made the issues of complaints accessible and applicable. learnt somevery good top tips