Managing Complaints and Clinical Accountability Reviews

Thank you Steph, excellent training session.

A great day training - really enjoyed the discussions around cases and the opportunity to support others to write a response and help with my experience. Well timed course, good pace and nice breaks as well

Thank you Steph. It is always useful to see other people and learn how they would address these issues. I particularly liked the breakoff groups where you were able to talk in a smaller group and gather other people's understanding of the process.

Really good course with great presenter

a very informative course which made the issues of complaints accessible and applicable. learnt somevery good top tips

Excellent course with lots of tips and guidance.

More applicable complaints i.e. from MPs. Some dates in the examples were confusing.

Brilliant !

The course was well run and coordinated by Stephanie. It was interesting to hear other clinician's experience of the complaint processes. In terms of content, there was some supplementary material provided such as NHS complaints procedure and management policy, however i think this content would have been much better off being taught in the context of powerpoint lectures, with actual real-life examples of how complaints are handled, as this would have been much more effective learning. I also thought the break-out rooms were too frequent and far too long (sometimes 30 minutes), it felt like this undermined the actual content of the study day as often we just ended up having nebulous chats with each other. The time spent in break-out rooms became more like reflective sessions on how clinicians felt upon receipt of a complaint (sort of like CBT) and there was much less focus on how to actually deal with complaints; I think this would be greatly beneficial for senior doctors in training.

Amazing workshop, very engaging and interesting workshop