Managing Complaints and Clinical Accountability Reviews

Absolutely brilliant trainer and made the course so enjoyable. Wish Steph could do all our training - 5 stars :)

Excellent course, wonderful presentation. Left feeling more knowledgeable and confident.

Really lovely day with Steph talking about complaints and how to respond. Thank you so much for an enjoyable day! A knowledgeable lady!

Very well presented

Loved this session, so useful and trainer was great

Absolutely love this training. Steph is fab and a great presenter. Nothing boring about today! Thank you

Enjoyable, interactive and informative

Thank you Steph, excellent training session.

A great day training - really enjoyed the discussions around cases and the opportunity to support others to write a response and help with my experience. Well timed course, good pace and nice breaks as well

Thank you Steph. It is always useful to see other people and learn how they would address these issues. I particularly liked the breakoff groups where you were able to talk in a smaller group and gather other people's understanding of the process.