Practical, interactive learning is the course’s clearest strength. Attendees value the balance of PBS theory, de-escalation and RPI skills with demonstrations, discussion and ample hands-on practice. Trainers are consistently described as knowledgeable, approachable, patient and clear, using humour and real-life workplace examples while adapting the pace to individual needs. The refresher helps attendees correct techniques, understand behaviour and feel more confident applying safer, person-centred approaches at work.
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Showing 3,671–3,680 of 4,626 reviews
This course does an excellent job of talking around realistic situations and exploring de-escalation and diversion to a thorough degree to avoid PI. Thank you to the trainers, who were exemplary.
Trainers were Debbie Hardy and Sam. Brilliant delivery of training. First time Sam delivering training, went well, knew subject matter well.
Training with Debbie Hardy and Sam Excellently delivered.