Practical, interactive learning is the course’s clearest strength. Attendees value the balance of PBS theory, de-escalation and RPI skills with demonstrations, discussion and ample hands-on practice. Trainers are consistently described as knowledgeable, approachable, patient and clear, using humour and real-life workplace examples while adapting the pace to individual needs. The refresher helps attendees correct techniques, understand behaviour and feel more confident applying safer, person-centred approaches at work.
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Showing 3,651–3,660 of 4,605 reviews
Very informative! Always helpful to be updated ! Very good knowledge
Due to covid there was redirections in handling but I still went away understand the techniques.
This course does an excellent job of talking around realistic situations and exploring de-escalation and diversion to a thorough degree to avoid PI. Thank you to the trainers, who were exemplary.