Practical, interactive learning is the course’s clearest strength. Attendees value the balance of PBS theory, de-escalation and RPI skills with demonstrations, discussion and ample hands-on practice. Trainers are consistently described as knowledgeable, approachable, patient and clear, using humour and real-life workplace examples while adapting the pace to individual needs. The refresher helps attendees correct techniques, understand behaviour and feel more confident applying safer, person-centred approaches at work.
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Showing 3,641–3,650 of 4,626 reviews
Rachael listened to our worries and delivered all techniques and descriptions very well.
Ben was really helpful & tailored the training to our customers. Made me feel really confident with the techniques.
Ben was brilliant and it was very helpful to have a more tailored refresher!
Really enjoyed the course with Simon and remember a lot of it
Adaptions made due to COVID-19 were done in the best way possible that still had a maximum impact