Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) reviews

4.9 (3,895 reviews)
AI summary of reviews

Attendees particularly value the trainers’ knowledgeable, approachable delivery, which uses lived experience, humour and relatable case studies to make Positive Behaviour Support memorable. Interactive discussions, group work and the clear exploration of behaviour as communication, cues, triggers and de-escalation help attendees reflect on their practice. They leave with practical strategies, a useful workbook and greater confidence to apply person-centred approaches at work and in everyday life.

Engaging trainersPractical strategiesInteractive learning

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I found the whole course really useful. Ben was great at keeping us well engaged and entertained throughout. I feel I’ll be able to utilise this training both in my work life but also at home. I will be booking onto level 2!

Danni D · 06 Nov 2025
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Ben was really engaging, which kept the day flowing and myself able to learn. I leaned so much about human behaviour and how to spot the signs and cues and what options and flexibility we can approach with. I would 100% suggest to others and continue this learning in practise. Please get comfy chairs if ever possibel

Emily S · 06 Nov 2025
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Response: Hi Emily. Thank you for your feedback. We’re delighted to hear you found the session engaging and that it helped deepen your understanding of human behaviour and communication approaches. We appreciate your suggestion regarding the seating and will share this with the relevant team. We hope the training will continue to support you within your role.

Highly engaging, informative and very pertinent to staff , I will encourage my teams to book onto this training ,and I will book onto the second day , it’s vital that you highlight staffs attitude in their approach to patients who need to be understood

Ruth D · 06 Nov 2025
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The course has provided mw with valuable information and changed the way I will support patients, view behaviours of concerns and respond accordingly in a manner that is consistent and respectful to patients Also how I can promote independence and positive behaviours

Faith M · 06 Nov 2025
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Very interactive, engaging with all of us, very knowledgeable

Lethukuthula G · 06 Nov 2025
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Was very informative and learnt a lot about human behaviour. The trainer was engaging and informed on the topic. Was able to have a quick discussion about applying the course to a very fast paced and acute environment.

Igor P · 06 Nov 2025
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Enjoy the course made me think more about my job role and to learn about behaviours

Joanne F · 06 Nov 2025
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Very interactive session. It made me think about the way we interact with patients in the hospital and how we don’t always think about the triggers causing the change in behaviour.

Nicola C · 06 Nov 2025
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Ben changed my way of thinking in just the first two hours of the day. I have worked for 25 years at NMGH and I learned more today about PBS than I have in the last 20+ years. Thank you

Susan S · 06 Nov 2025
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This course was amazing, i feel it has helped me with my role as a community nurse as we deal with alot of difficult patients specially as lone workers sometimes i feel unsafe. The trainer was really engaging and made the course feel like it went faster than it actually was lol, i recommend everyone to attend this course as it definitely helps with how youd practice going forward!

Ramatulai B · 06 Nov 2025
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