Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) reviews

4.9 (3,909 reviews)
AI summary of reviews

Attendees particularly value the trainers’ knowledgeable, approachable delivery, which uses lived experience, humour and relatable case studies to make Positive Behaviour Support memorable. Interactive discussions, group work and the clear exploration of behaviour as communication, cues, triggers and de-escalation help attendees reflect on their practice. They leave with practical strategies, a useful workbook and greater confidence to apply person-centred approaches at work and in everyday life.

Engaging trainersPractical strategiesInteractive learning

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Brilliant! Ben was fantastic, I learnt a lot! The autism segment was amazing, I learnt things I never knew before which is so important as I would never have the opportunity to learn these things! Everyone who works with people needs to do this course!

Amber C · 21 Jan 2026
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Incredibly engaging and very experienced tutor. Knows how to engage with the different people that were on the course and presented the material in an easy but highlighting the importance of learning how to communicate and de-escalate situations with patients while enhancing the care for them. Thoroughly enjoyed the person-centered approach to patients he taught. Thank you!

Konstantina P · 21 Jan 2026
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Response: Hi Konstantina. Thank you for your feedback. I’m glad to hear that you found the session engaging and that Jack’s experience supported your learning. It’s also good to hear that the focus on communication and a person-centred approach was clear and relevant to practice. We hope that attending the course will continue to support you within your role.

Great course tutor really engaged with learners.and fun

janice p · 21 Jan 2026
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Such a great course for learning PBS, Jack was an amazing host, he’s very informative and kind. He explained everything with great examples and great evidence. Would definitely recommend Jack for more training courses. I really enjoyed the session today !!

Hollie T · 21 Jan 2026
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Jack was very knowledgeable and helpful. He made the course very interesting.

Beate H · 21 Jan 2026
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An excellent learning trainer who explains concepts clearly and patiently. The sessions were well-structured, engaging, and easy to follow. The trainer encouraged questions and made sure everyone understood before moving on. I gained a lot of confidence and practical knowledge, and I would highly recommend this trainer to anyone looking to learn effectively.

Roseina B · 21 Jan 2026
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Response: Hi Roseina. Thank you for your feedback. I’m glad to hear that you found the sessions clear, well structured, and engaging, and that the trainer’s approach supported understanding throughout. It’s also good to hear that the course helped build confidence and practical knowledge. We hope that attending the course will continue to support you within your role.

Learning how your behaviour effects not only you but others around you.

Nicola W · 21 Jan 2026
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Entertaining presenter

Joanne H · 19 Jan 2026
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Fantastic trainer jack - polite , funny , knowledgeable and great delivery

Jenny W · 19 Jan 2026
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Response: Hi Jenny. Thank you for your feedback. I’m glad to hear that you found Jack polite, knowledgeable, and engaging, and that his delivery made the session enjoyable. It was great having you in the course, and I’m pleased it supported your learning.

Engaging and i formative

Jyolsna M · 19 Jan 2026
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