Dealing with Difficult People reviews

4.7 (108 reviews)
AI summary of reviews

Practical rehearsal of difficult conversations is a standout strength: attendees say the interactive discussions and small-group work help them explore varied situations and apply realistic communication strategies. They value calm, knowledgeable and inclusive trainers who create a safe space, keep sessions well paced and structured, and provide thoughtful materials. The learning builds confidence and offers tools they can use in challenging situations at work.

Practical techniquesEngaging trainersSafe environment

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The venue and the interior design is very uplifting, creating exactly the right kind of environment. Very humble, kind and comptent coach, and a great group of people - I think we didn’t only learn from the coach but also from each other. I definitely left the course feeling happy!

London
Sabrina M · 22 Aug 2019
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I felt the training was good but found some elements problematic. I think the absence of examining power dynamics, intersectionality etc did impact the usefulness of the course. It seemed that thencourse had a heavy female attendance with difficult men or difficult people in power. This course, whilst offering some good techniques, seems to focus more de-escalation which is good in some but not all contexts. Sometimes escalation is important, e.g. People with managers who are racist or sexist should be reported and should not be expected to out the onus on them to resolve the issue. I think intersectional approaches are important for this.

London
Shoomi C · 22 Aug 2019
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Great and quirky venue

London
Thomas M · 22 Aug 2019
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Everything went well. The ice cream at afternoon break was an added, welcoming treat - never had this before.

London
Marcia O · 15 Aug 2019
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good course crowded lunch room.

London
marta r · 15 Aug 2019
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Great venue we were well looked after

London
Linda S · 15 Aug 2019
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Very good. Lunch times should be staggered as no room left at the tables

London
Jenny S · 15 Aug 2019
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I had an amazing time. The session was very useful and the facilitator was awesome.

London
Taofeeq A · 15 Aug 2019
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It is a fabulous place to learn full of positivity. I want to work in these offices, inspirational!

London
Margaret A · 15 Aug 2019
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Good venue, course and facilitator. Didn't like the lunch (chicken)

London
Theresa C · 15 Aug 2019
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