Level 2 Certificate in Customer Service reviews

4.7 (183 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 71–80 of 128 reviews (5 star)

Sort by

The course was very enjoyable and engaging whilst still learning and developing my skills on a variety of topics. The tutors on the course were very nice and helped me improve.

Oliver W · 30 Aug 2024
Helpful review?YesNo
Report review

the course helped me develop skills that will help me in the retail industry and also skills that I can develop to help me in future employment.

Liam T · 30 Aug 2024
Helpful review?YesNo
Report review

I really enjoyed this course and believe that it was beneficial for me, whether I am successful in this interview or not I believe that the skills and techniques I have learnt on this course will be beneficial for me for the future regardless.

Adam K · 30 Aug 2024
Helpful review?YesNo
Report review

i thought the course went well for me as i learned a lot within the customer service and employability course and what kind of difficulties i could encounter in a customer service role within the workplace and how can identify and solve customer enquiries. Also more knowledgeable about how i work in a team and what problems i can encounter within the workplace when working with team members and staff.

krina p · 30 Aug 2024
Helpful review?YesNo
Report review

the course was very informative and i learnt a lot. the trainer was very helpful. The course was long, i feel like we could have covered everything in half the time apart from that it was great.

Saima R · 30 Aug 2024
Helpful review?YesNo
Report review

N/A

North West
Fred L · 31 May 2024
Helpful review?YesNo
Report review

Great overall experience, I learned a lot about customer service and was always engaged and interested. Ryan was always happy to help and very positive. The work was always relevant and taught at a good pace. Very satisfied!

North West
Joe S · 31 May 2024
Helpful review?YesNo
Report review

An excellent course and tutor

North West
John W · 31 May 2024
Helpful review?YesNo
Report review

Very happy with the course, Ryan was great throughout the course.

North West
Gordon F · 31 May 2024
Helpful review?YesNo
Report review
Bradford
Kosar S · 31 Jul 2026