Level 2 Certificate in Customer Service reviews

4.6 (211 reviews)
AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 71–80 of 147 reviews (5 star)

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“

Good presentation

Stockport
Jane W · 22 Nov 2024
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“

Wifi would be highly beneficial as not everyone has data on their phones or may have runned out and some tasks require online access.

Stockport
Raul M · 22 Nov 2024
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“

The venue can be very cold as it’s a church hall but unfortunately we have been hit with very low temperatures

Stockport
Gemma J · 21 Nov 2024
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“

Iam enjoying the course - but the days a long.

Stockport
Jane W · 21 Nov 2024
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“

Beautiful building but too cold

Stockport
Maynette F · 21 Nov 2024
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“

Excellent course I learned so much in just few days.

Stockport
Arya A · 21 Nov 2024
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“

The classroom is very cold and sometimes it's hard to hear his voice because the trainer's voice echoes in the space. Facilities is perfect such as coffee, tea,cake and everything.

Stockport
Manijeh S · 21 Nov 2024
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“

The programme was great, the tutors were excellent. The only improvement I could think of is parking arrangements.

Carlyle D · 26 Sep 2024
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“

The course was very enjoyable and engaging whilst still learning and developing my skills on a variety of topics. The tutors on the course were very nice and helped me improve.

Oliver W · 30 Aug 2024
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“

the course helped me develop skills that will help me in the retail industry and also skills that I can develop to help me in future employment.

Liam T · 30 Aug 2024
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