Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.
Generated from recent reviews; may not reflect every review
Showing 51–60 of 147 reviews (5 star)
I have found Carrie approachable, confident in her delivery of the course
I like Claire she’s lovely and helped me a lot with the customer service and I enjoyed the course
Carrie has been a brilliant teacher. The work is informative and will greatly help in my future career.
I feel that the course is very well run and presented
Great tutor, engaging and effective teaching.