Level 2 Certificate in Customer Service reviews

4.6 (211 reviews)

AI summary of reviews

Attendees particularly value the approachable, knowledgeable trainers, who explain concepts clearly, adapt to learners’ needs and use group activities, practical examples and discussion to keep sessions engaging. They say the course builds confidence in handling enquiries, complaints and difficult situations, while showing how customer service operates across organisations and preparing them for work. The course materials support understanding and revision. Some attendees find the content repetitive or the pace slow.

Supportive trainersPractical activitiesWorkplace preparation

Generated from recent reviews; may not reflect every review

Showing 91–100 of 147 reviews (5 star)

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Liverpool

Thomas S · 22 Sep 2026

Liverpool

Keeley C · 22 Sep 2026

Liverpool

Cristiano T · 22 Sep 2026

Liverpool

Odenda N · 22 Sep 2026

Liverpool

Marcel A · 11 Sep 2026

Liverpool

Keeley C · 11 Sep 2026

Liverpool

Thomas S · 11 Sep 2026

Liverpool

Olivia N · 11 Sep 2026

Bradford

Kosar S · 31 Jul 2026

Bradford

Tracey F · 31 Jul 2026