Conflict Management and De-Escalation Skills reviews

4.8 (331 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

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Have completed this course only a few weeks ago but found this much better, engaging, interesting. Trainer was good, had a great way of presenting and trying to start discussion without being forceful. Breakout rooms were helpful also

Donna M · 12 Apr 2024
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Really enjoyed and picked up lots of tips

Joanna B · 05 Apr 2024
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Lovely hotel and room. Lunch was lovely.

Janet C · 22 Mar 2024
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Great course

Albert V · 22 Mar 2024
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Really good course.

michael t · 22 Mar 2024
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I would highly recommend Thom for future courses.

Theo G · 22 Mar 2024
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Great day and enjoyable. Will certainly remember a lot of the course content

Maura R · 22 Mar 2024
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Brilliant

Gareth D · 08 Mar 2024
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Great course,

Dermot O · 08 Mar 2024
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I felt the course was very much geared towards a face to face enforcement role. Not all confrontations are face to face so an extra stem could have been added where observations couldn't be met. I hate leaving on a negative note as i really did enjoy the course. Many thanks

David H · 08 Mar 2024
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