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Cosensa Learning and Development Reviews
Charlene A, 12 Dec 2016
Stirling
Mary is an exceptional trainer with so much knowledge and experience. I appreciated her taking the time to find out what I needed from the course and then tailoring it to suit my needs. The content and delivery was outstanding and I now feel a lot more confident with plenty of new ideas and techniques to put in to practice.Response : Delighted to hear you had such a positive experience with Mary. I have passed on your comments to her and she is thrilled to hear you have taken elements of the training back into the workplace - that's how it should be! :)
Paul D, 01 Dec 2016
Belfast
The only downside to the venue and facilities was the heating within the training room / building
Paul H, 01 Dec 2016
Manchester
Overall I found the course very informative without being too deep. Course content I felt was just right for me. Trainer was very engaging.
Darren c, 30 Nov 2016
Manchester
Some grammatical errors in the presentation in relation to scearios. Use of a previous presentations notes. LSU. Lunch was very basic. Not enough for 4.Response : Thanks for the feedback, Darren, we will be sure to review the presentation and notes - that is very unusual for that to happen. We will take up the comment about lunch with the hotel
Sarah C, 29 Nov 2016
Belfast
I enjoyed the course. Pauls informal, honest and modern approach made it interesting and i felt comfortable to engage and raise any queries.
Andrew M, 25 Nov 2016
Belfast
Food great - although the kitchen is a bit cold!!
Bethany M, 22 Nov 2016
Some slides within the presentation were not covered during the training but the reason for this was not explained. Trainer showed genuine understanding of the organisation and approached conflict resolution well.
Richard M, 18 Nov 2016
Belfast
Communication was excellent throughout. Very relevent materials. The materials were very in depth. I was relieved not to go through all written material in the manual. Brian was an outstanding trainer/ mentor and I hope our paths cross again in the future. I didn't give the facilities 5 stars as the data projector on day 2 was extremely noisy and needed to be drop kicked out of the room! All other facilities were great!Response : Thanks for the great review, Richard, we will pass your comments on to Brian and noted about the projector, will get that sorted
Colette B, 17 Nov 2016
Booklet was a waste of resources and wasn't used once during the training, nor has it been used afterwards. I would recommend the course to inexperienced sales advisors, retail workers, people in customer facing roles etc, as I do believe that it is useful, but not for our own job and not for anyone who has had any previous experience working with the public, as it is largely all common sense.