Sort by:
Cosensa Learning and Development Reviews
Rebecca E, 19 Feb 2019
There was no direction for the course, it was great we had discussions, but it felt like it was a discussion which could have taken place over half a day. There didn't seem much guidance and it was more direct at difficult conversations with clients, whereas more of the difficult conversations are with employees.Response : Hi Rebecca - I am sorry you didn't feel you got much out of this course. The brief we were given was to provide you with tools to deal with difficult conversations with clients. I have reviewed the materials and, although I can't comment on what was delivered on the day, the course provides you with 5 clear steps as to how to manage problems which have arisen with clients and how these might be tackled. I recognise there has been some disconnect here between the brief and delivery and will be taking this up with your course organiser. Thanks again for drawing this to our attention
Niall D, 12 Feb 2019
Too many videos. Content a little repetitive
Emily M, 01 Feb 2019
Belfast
Mitchell was a brilliant trainer, he managed to cover a large range of topics in a short time. His explanations and demonstrations were thorough and helpful. The only slight issue with the training were the IT glitches.
Beverley B, 01 Feb 2019
Belfast
The laptops were a bit troublesome - some of them didn't have a licenced copy of excel on them, this probably should have been checked prior to the start of the day. Also the big screen hadn't been set up for Mitchell to use, and someone only came to fix it over an hour into the course. These were dealt with well by Mitch, he was able to keep it going and fix IT issues at the same time, but I feel like he shouldn't have had to deal with that stress!
Laura R, 01 Feb 2019
Belfast
When I turned up the lights were off and the tutor wasn't there. The computers were difficult to get going and two of them had unlicensed excel on it which means we couldn't open a new spreadsheet. The tutor also couldn't get his computer connected up and had to leave it for a while until someone came to fix all the issues so it did feel a bit unorganized. Lunch was ok but I don't think there was enough food as all of the sandwiches were eaten. There was no cold drinks with lunch and no sweet things apart from yogurts, lunch overall was a bit disappointing. The course however was great, the tutor was brilliant and very engaging.
Lesley M, 01 Feb 2019
Belfast
Whilst I appreciate this training was delivered on a one-to-one basis, I felt the actual training environment and equipment was not appropriate - the chairs were not computer operator chairs and didn't provide adequate back support and laptops were used rather than desktop PCs, which meant the monitor wasn't at a suitable height which wasn't really appropriate for a full day's training. I appreciate this set up may have been arranged because of the one-to-one delivery, but it wasn't really conducive to a computer learning course environment.
Kathleen F, 31 Jan 2019
It is often difficult to make a dry subject interesting, but a little colour in the training material would make it more interesting
Adele W, 31 Jan 2019
Kristian was an excellent facilitator. His knowledge and expertise of the course and content was very evident and supported learning. He kept the course stimulating throughout and was more than happy to go over things again to ensure our understanding. I found the session really valuable and look forward to further developing my skills. I would highly recommend the course.