Cosensa Learning and Development Reviews

Look forward to receiving copied of the material more of a workshop than a training session but valuable nevertheless.

I wish I had attended this course years ago- would recommend to all users

Scheduling this course has been tricky due to the many cancellations and rescheduling that had to be done in order to attend it. Despite that, I thoroughly enjoyed the course and probably benefitted more from it because this one-to-one session was catered specifically for me and met the scenarios that I have been struggling to deal with.

Unfortunately I believe the group as a whole agreed during the training yesterday that the standards seemed to slip from day 1 to day 3. Whilst the content of the course was still good it was frustrating that the surrounding aspects let it down, water being cold for tea/coffee, never had scones provided on any of the days as it said, menu items missing for lunch, printouts not available until 2 hours in, final presentation not available in printout version. Whilst the new meeting room is at a higher standard I would say the service is what makes a place like this work.

well presented and easily understood

Excellent course ; giving a good insight into Time management as a really important tool in making management more effective.

I thoroughly enjoyed this course and found it very beneficial and worthwhile

I thoroughly enjoyed the course.

Overall, I thought the course was very well presented. The Hospitality I received on the day was lovely, and everyone was very welcoming. I believe the course answered questions that I have been unsure of. the PowerPoint was well laid out and wasn't over flowing with information which made it easy to follow.

This training was very good. The trainer engaged with us through out the day and answered any questions very thoroughly. He had extensive knowledge in everything to do with Reception/Customer service and was very confident in what he was saying.