As a Lead IQA, Assessor, Trainer and Consultant in multiple H&S disciplines, as well as an ex ECA with East of England Ambulance Service NHS Trust, my feedback is being given based around my existing knowledge and experience as well as from the point of view of a customer. Firstly the facilities in which the course took place were absolutely fine. The Trainer was a personable and pleasant person, who remained completely professional throughout. He was never inappropriate and engaged the group fully, allowing time for delegates to add anything and to ask any questions they wanted- which were all answered fully. My concern was that the Trainer stated his laptop was not working so he could not use the course presentation. Whilst I am not a fan of Power Point reliance I believe it forms part of a structured course presentation and also forms part of a company's branding. The Trainer only used 'chat' and the flip chart, which I felt left a few areas of the course not covered as fully as they could have been. Added to this delegates being shown a short film on the Trainers mobile telephone does not show the company in a good light. Whilst this was my first experience of Green Cross Training I believe the company is a provider of quality training and, whilst I was a little disappointed in aspects of this course, it would not prevent me rebooking with the company. Paul Mullard TechIOSH Axis Safety

Response : Thank you for you comments. As an experienced trainer yourself I hope you can fully understand the frustration of having the computer not working. Being able to deliver to the learner in a visual, as well as a audible way is important and Daniel has shown great initiative by using flipchat to make the learning inclusive to all. As a company we were aware that his computer was not working from the trainer feedback and have monitored the course via our IQA processes.

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Zoe M, 06 Mar 2019

Excellent training once again from Mick, he kept it lighthearted and demonstrated all activities and situations in detail. He also kept his cool very well with a person in the group with problematic behaviour.

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Helen B, 06 Mar 2019

I did not attend the training, but I coordinated it. However the delegates fed back to me and were very positive regarding the course. They said the trainer was extremely engaging, made it very real, used humour to keep everyone engaged and related it to the real working environment at Talkback.

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Lawrence S, 05 Mar 2019

N/A

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Robyn L, 04 Mar 2019

fantastic course and the trainer was excellent as he had first hand experience in many scenarios. Would highly recommend.

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Keri-Ann R, 04 Mar 2019

Course content is really good. Paul Frederick is very good to work with. Filling out the booklet to send back to GreenCross feels like a waste of time, energy and paper. There is a risk of loss of data protection from the sheet of paper that goes around to collect the attendees' address, birthday, email, etc. Please look into a better way to collect this data. I felt quite uncomfortable in wirting this on a sheet of paper that circulated to nine strangers who also attended the course.

Response : Thank you for your reply. At GCT we take GPDR seriously and are continually looking at ways to improve. All paperwork is shredded by a licenced company and we are investing in technology to enable delegates to sign in via a mobile device.

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