The course started almost 40 minutes late after a series of circumstances: I realise that circumstances can be outside of one's control, so I think this was one of those time. The instructor did her best, and was experienced and knowledgeable. We had some opportunity to do some practical exercises such as practicing CPR on a mannequin and practicing making different bandages, but it would also have been helpful to have practiced with a defibrillator, which we did not. The end of the class felt very rushed, which may have been a result of starting late. I think there were about 11 people taking the training, which seemed a lot for the size of the training room (in the hotel) we were in. The instructor apparently usually uses two rooms, with one room set up with the mannequins and equipment and one room as a classroom with chairs and the overhead, but she didn't have two rooms to use on the day of our training. I hadn't received the email with either the venue and time details nor the class registration link before the class, but my employer did send me the venue/start time details. At the start of the training the instructor directed us to go to a website (with our phones) and register online before she began instructing. This took up quite a bit of time. Also, at the end, one person still had not figured out how to register for the class and she became very stressed. The instructor was trying her best to assist, but the student could not access her work emails on her phone (where the registration link had been sent), so this caused some upset at the end of the class and during the assessment portion. Perhaps the training course could be improved by allowing the option to take a paper assessment and/or a paper registration option (for anyone having difficulty doing it all on their phones). Also, I would really have liked to have been provided a printed manual/workbook/notes to work through whilst the training was taking place. I did take my own notes, but found myself struggling to write everything down in time, as the instructor had to move through the material at pace, especially towards the end of the training. Is there some way Green Cross Global could provide a written manual at the beginning of the class, or at least provide a link to a downloadable copy of a manual at the start of the class - not at the end of class after the assessment? That would have helped me.

Helpful review? Yes No

[ Inappropriate review ]

Allan M, 17 Jul 2023