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Zara J, 12 Jan 2026

I love Natalie's sessions - she is always so enthusiastic and engaging!

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Olivia N, 12 Jan 2026

Enjoy monday evenings with Natalie!

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Sadaf C, 12 Jan 2026

It was informative session. Thank you

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Gordon S, 12 Jan 2026

Excellent session well done.

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John H, 12 Jan 2026

So far, so good in the first session. It is helping to refine current KSBs and tip the scales away from being just a trainer.

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Sue P, 12 Jan 2026

Great Start to Course,

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Devon P, 12 Jan 2026

Huddersfield

I've enjoyed this course quite a bit as it's helped me fill in blanks when it comes to customer service and our trainer is friendly, knowledgeable and has a lot of experience in the role

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Edmy L, 12 Jan 2026

Well, I started the course recently, but i am really enjoying the dedication and avaiiability of the teachers to help .Thank you for the opportunity to improve my English.

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Lisa D, 12 Jan 2026

The taster session shown me how to use one file
Response : Thank you for your feedback.

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Kim W, 12 Jan 2026

i felt included in the group session as the teacher refers back to the person who contributed towards the answer, makes you feel valued. The teacher seems to have a pool of knowledge when talking as they refer to theorists during the course that seem to come naturally to them. They have timed their session very well, leaving room for group discussions, group activities and they come back to people when they have shared something previously that may relate to a discussion later on, bringing that person into the discussion. They ask the person to explain their answers for others, giving them the chance to lead and not doing it for them, i feel this is very empowering and promoting self worth. overall i feel this course is very inclusive, supporting and well managed.

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