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Supportive Solutions Reviews
Caitlin C, 03 Dec 2020
Patrizia explained everything clearly and in detail. Through the video presentations she made sure to pause and further explain each element so it was clear for everyone. She consistently asked us to indicate whether we understood what was being said and encourages us to ask questions.
Megan D, 03 Dec 2020
Very clear and helpful with questions we had.
Ryan K, 03 Dec 2020
I think the moving and assisting training is better to do in person because its more of a practical task and isn't something you can learn properly on a zoom call. But the trainer was good and learnt me a lot for my job role, but i understand why its on zoom because of the current circumstances we are under at the moment.
Anna L, 03 Dec 2020
Patrizia Marrone provided a clear and full details explanation of the topics covered. Really satisfied with the training received and this will help me surely in doing my job in a more efficient way.
Joshua H, 03 Dec 2020
The pace of the training was quite slow and I didn't feel like she was adequately knowledgeable to train the medication side of the course as she was unable to answer many common questions on cpr and dislodging severe obstructions in the airways, especially to do with people with medical conditions like cerebral palsy or osteoporosis.Response : Hi Joshua. Thank you for your feedback, I appreciate your comments. Can I clarify with you were you dissatisfied with the medication part of the course or the basic life support? My aim is to improve the quality of training courses that we offer and I want to try to understand how to improve the content. Thank you for taking the time to give us feedback.
Jamie F, 03 Dec 2020
An online zoom course doesn't really replace an in-person manual handling course. The trainer did their best, but it's just not the same as being shown in-person.Response : Thank you for your feedback Jamie, I agree the zoom session are not the same as face to face training. The situation currently means we are safer to do zoom sessions in preference to face to face to prevent the spread of infection. Hopefully we can return to regular sessions very soon.
elle m, 03 Dec 2020
videos not reflective of everyday situations eg. rooms, amount of space you have got to manoeuvre residents.Response : Thank you for your feedback Elle, I agree with you the training videos are not filmed in a customer room, but in a training room. The current situation means we are not able to do face to face training right now, but hopefully it won’t be long before we can return to them