Showing 761–770 of 1,197 reviews (4 star)
Really enjoyed the course. Hanna made it very interesting and I am leaving feeling a lot more confident especially in the break away techniques
Great training from a knowledgeable instructor who used real life examples to make the subject matter interesting. I think it would be good to have had a couple of breaks rather than one as I found it difficult to concentrate after a while as there was a lot of information to take in and assimilate - the second break would have helped with that.
I really enjoyed the training. The trainer was great, very knowledgeable and experienced.
Really interesting, a good mix of conversation and learning. Kirstie has an insight into different situations and by being able to explain scenarios has supported me to understand and learn. thank you
Good to refresh
Course was really good very detailed on every sunbject lee was really good
The training was useful for understanding the reasons underpinning customer's behaviour and how best to engage with them.