Showing 19,691–19,700 of 24,888 reviews
The training was useful for understanding the reasons underpinning customer's behaviour and how best to engage with them.
Really great refresher. 3.5 hour sessions over two days on Teams worked well. Lots of info to get through and trainer made lots of efforts to get people to share and give feedback. Nicely balanced group and great engagement.
very useful - break out rooms were slightly awkward! interacting was so important so I am glad the trainer was very approachable I didn't feel out of place for raising my ideas which is really encouraging for building skills and using in my own service.
Really good, clear course
It was really informative and helpful. I was able to ask questions and feel comfortable to do so. It was amazing and full of knowledge and it wasn’t draining it was done in such a good way.
Good to learn this course learning the new skills
Both was brilliant
Informative, both ben and kirsty were very knowledgeable and were able to answer any questions. Ben was great at teaching break aways and restraints, very thorough and fun