Maggie M, 10 Sep 2025
It has been useful to remind myself of why people get angry I think I can take some of the ideas into work - for example using a hook to distract Some of the ideas of take extra time don’t always work in A&E Not sure it can be used when there is 12 angry people asking the same thing however looking at why they are angry there maybe something I can do to begin to deescalate something Trainer Ben was engaging and I will be back for day 2
Vicki H, 08 Sep 2025
Restraint roulette was a fun realistic way to practice the techniquesResponse : Hi Vicki. We appreciate your feedback. While the exercise is not Restraint Roulette, it is a practical activity focused on developing self-protection and breakaway skills. We are pleased it was realistic and helpful for practicing the techniques. Thanks again, and we are glad to hear you enjoyed the training.
Luzuko M, 08 Sep 2025
Lovely trainer. Good and very helpful
Cathy A, 05 Sep 2025
Ben was an excellent trainer the course content was good - think the day may have been a little too long in duration
Lee S, 02 Sep 2025
God pace, good knowledge. By trainer who understood our environment
Catherine H, 01 Sep 2025
I always enjoy this PBS refresher course. I find it so helpful to refresh everything. I found that the practical skills were well explained and the trainers were approachable, sensitive and patient. I enjoyed the carousel element of the course with different trainers and different locations.Response : Thank you for such thoughtful feedback. It’s great to hear that the PBS refresher continues to be a valuable experience for you. The opportunity to revisit key concepts and refresh practical skills can make a real difference, and we’re glad the explanations felt clear and supportive. It’s also lovely to hear that the trainers created a space that felt approachable and patient. The carousel format with varied trainers and locations adds a dynamic touch, and it’s brilliant to know that worked well for you. Thanks again for sharing your experience.
Anu M, 29 Aug 2025
The course is effective to me because the contents of these class is very much practical ,evryday work we are facing these issues so much .this class give me a clear solution to deal with my issues.
Sarah U, 29 Aug 2025
Really enjoyed the training and the trainer (Jamie) was fab. However going forward I would like more reference to school environments and children rather than adult hospital or care environments. It would be good to have reference to school statutory regulations, or an awareness of them. Thank you!Response : Thank you for your feedback. It’s great to hear you enjoyed the training and that Jamie made a positive impact. We really appreciate your suggestion about including more references to school environments and children. That kind of context is so important, especially when applying PBS principles in education settings. We’ll take your comments on board and look at how we can build in more awareness of school statutory regulations and tailor examples to better reflect the realities of working with children. Thanks again for sharing your thoughts.