I learned that the practices we perform every day remain more in focus when they identified with the correct terminology and to put this into practice .

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hannah f, 25 Sep 2020

Great course and facilitators both very informative. Really like all the practical examples. Nothing I would say to improve.

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Liliana C, 25 Sep 2020

Virtual training it's not ideal or the best but Andy and Rachel has made the training very comfortable and inclusive for everyone Learnt a lot from this training that will help me and my colleagues to provide the best support for our customers Thank you Andy and Rachel

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Stacey L, 25 Sep 2020

Although this was done via teams due to covid both Andy and Rachael had brilliant skills in keeping the whole group (8 people) engaged throughout using the mediums available to them-workbooks team chat. Knowledgable trainers with a depth of experience to make the subject relatable. Really enjoyed the course.

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Hulya S, 25 Sep 2020

Brilliant

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