ACI Learning Reviews

Mr. John Woods, has been tremendously helpful during these training sessions. He was repetitive and drilled the IT foundation in our minds. His stories put things also in perspective in applying these teachings to real life events. Thank you!

The instructor answered every question that was asked and explained in a way that i could understand.

Great course. Teacher was very knowledgable and gave me confidence in his abilities to teach me.

John was clear in his teachings and gave real live events. He engaged the class and made learning fun. The course was well structured and overall easy.

I am new to IT and and all of the ITIL 4 practices. The material was presented in a way that is understandable and engaging, however, I did not appreciate the change of instructors in the middle of the course. Mark mentioned that this was his first time teaching ITIL with ACI on the ZOOM platform and it was evident. Mark could be more aware of the Chat feature as many comments were left unacknowledged as well as the "Reactions" on the screen.

It seems easier than Net+ and Sec+, but this course didn't have extra study resources/materials like flash cards, games, etc.

I loved John and his style of teaching, he is great. I just think it should be a little bit longer so I can retain more information. it's not the school it's me it takes me a little longer to retain a lot of information quickly. but I am trying my best I love the class and the program.

A great deal of information , but manageable with the instructor.

No fault to mark it’s his first class and was just thrown into it but as far as ITIL he knew his stuff!

The class was good. Could have been more interactive. I feel there was a lot of "quiet" time the last few days of the class.