ACI Learning Reviews

The instructor is fantastic, the course material in essence is good. But two weeks is too breakneck to fully grasp and marinate and really apply this to the real world.

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Interactive learning. Needed more focus on learning materials to better understand subject.

Overall the course gave me a better understanding of basic IT service management and the processes associated with solving customer issues.

I did enjoy it, but a lot of my time wasn't used effectively. I couldn't ask all the questions i wanted simply because there wasn't time to do it.

Don't spend too much time on one subject when the course is already a crash course then have to rush through the lessons. I have no IT background.

I appreciate the time put into creating this course but I think the CUSS program could probably be successful without it.

A lot of new information, difficult terminology sometimes make the simple objective of the ITIL much-complicated subject.