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Alan M, 16 Oct 2020

I think there is a lot of information put out during the course. Which is what i expected. I know that it is condensed into two weeks but i would've really liked to go over scenario and test questions with the instructor more. We did do a few in class but not as much as I would've liked. I think a 10 or 15 question quiz after each chapter would've helped me absorb the information a lot more. Even if it was assigned as homework and used for the review the next day.

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Joshua W, 16 Oct 2020

Really enjoyed the class, it was perfect for a week of learning.
Response : Thank you very much for your positive review on this class. We are pleased that you received the quality training that we aim for.

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Ismael Q, 16 Oct 2020

Overall, a lot of new content to consume within a weeks period, but material is understandable, and real life examples are relevant.
Response : Thank you for your positive feedback on your class. We are extremely happy that you received valuable information and hope you can apply it soon in your job as you advance in your IT career.

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Annemarie G, 13 Oct 2020

Materials at first did not align with the instructor's. Correction was made.
Response : Hello Annemarie, Thank you so much for your feedback. We will review the course materials to ensure we are providing the best experience for our attendees.

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Maggie G, 09 Oct 2020

The pacing is entirely too slow. Even our slowest learners were chatting in teams while we waited. This could be a 2 hour session. The ultra basics of gifs, emojis, and stickers was covered by the introduction of Facebook years ago. The material was out of sync with the latest software version leaving many confused about what we needed to do. There was a lot of "are you done" and not enough "we're moving on if you don't have questions". It doesn't take 10 minutes to post 3 messages using emojis or files. We've been using the software for months. We've got that part down. The integrations of the software and tools would be more useful.

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Alexandra P, 09 Oct 2020

Rich Petti was a great instructor. If it were to be anyone else, I truly think I wouldn't have gotten the content so fast.

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Kelly H, 09 Oct 2020

Again, I would create other avenues of learning activities to engage the students. Even though everyone is on zoom there are still ways to engage them without chaos, or certain students constantly answering the questions and not allowing others to say anything. It's death by PowerPoints & there are solutions so it is fun and exciting. Every instructor has different teaching styles so this isn't any negativity towards Josh. He definitely knows his material.
Response : That you very much for your feedback on the course. We very much appreciate your suggestion on increasing classroom engagement. This will help us improve the course and instructor development.

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Alayna B, 09 Oct 2020

This course is a LOT of information in a very short amount of time that builds upon the previous classes. Very important to know your vocabulary BEFORE you start the class.

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Dominique E, 09 Oct 2020

Overall it's a great learning experience, my only complain is the long online hours.
Response : I am delighted that you found the course worthwhile. We will consider your feedback when we assess course duration. We look forward to seeing you on your next ACI Learning course

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Jennifer M, 07 Oct 2020

Additional materials would be helpful, e.g., more RCM examples, fishbone diagrams, etc.

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