Showing 51–60 of 74 reviews
great course it did refreshed my knowledge
Very helpful, and very interesting and useful conversations in the different rooms. Everyone was participating, felt at home.
The presenter was very friendly and had a lot of opportunity to share views with others. I would recommend it to my colleagues.
I like the model of this course that it was a lot of interaction and own experiences however not much theory about how to deal with complain which I was hoping to understand step by step. It might be helpful in the future to have some case and discuss what is the process. who will respond first ect It was not what I have expected but maybe it is more exiting way to approach that topic.
Response: Dear Monika, Thank you for taking the time to leave feedback on the course, I have consulted with Steph on the delivery and approach we took on the day. In the future we will look to incorporate some of the key points you raised ,particularly around real-life case studies. Kind regards Chris & Steph