Highways Conflict Management Course reviews

4.9 (625 reviews)
AI summary of reviews

Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.

Experienced trainersPractical techniquesInteractive sessions

Generated from recent reviews; may not reflect every review

Showing 81–90 of 626 reviews

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Enjoyable course. Trainer Sam was very good.

Stephen R · 15 Aug 2025
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Sam = top bloke

Jon L · 14 Aug 2025
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Excellent trainer who used interactive methods to engage the group. Found the course very informative overall.

Theo B · 14 Aug 2025
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Very good and informative course

Andrew G · 14 Aug 2025
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Brilliant instructor

Willem T · 14 Aug 2025
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Sam is a fantastic instructor!

Sam W · 14 Aug 2025
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Course was very easy to understand and follow on with. All details covered were explained very simply and effectively.

Archie D · 11 Aug 2025
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Trainer was very approachable when myself and other members of staff were asking questions and obtaining information from both sides of the training course and real life scenarios

jamie C · 11 Aug 2025
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“

Course gave great understanding and Insight into how tones and body language can change the situation My trainer was clear very informative and knowledgeable I would recommend more of an interactive based option maybe some multiple choice quizzes to see everyone’s understanding

Mark S · 06 Aug 2025
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Great course

Aran L · 31 Jul 2025
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