Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
Generated from recent reviews; may not reflect every review
Showing 91–100 of 626 reviews
Excellent, straight to the point , engaging. I don’t know how Mark Winter managed to keep a subject like this interesting but he did all day .
Great course, very informative and engaging. Taken lots of elements away to incorporate in to my work and home life. Thank you
I found this course to be both interesting and informative. Leading to thinking about how I have dealt with things in the past.