Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 101–110 of 626 reviews
Learned about the useful tips and wording to handle disgruntled customers or members of the public.
Great course, just think it should be done via a teams/ zoom call as no practical is required and it would save a lot of travel for all parties
Engaging, informative discussions and respectful
Great course good interaction from the trainer and group great discussions and good practise