Description
Duration
One Day (7 hours Driver CPC module available)
Group Size
Maximum 10 learners
Who should attend?
This course is suitable for everyone working within the Highways industry. It provides the most effective techniques and strategies for handling and resolving conflict in the workplace, including a working on the Highway.
Pre-requisites
None.
What you will learn
Course aims
The course aims to provide learners with an awareness, effective techniques and strategies for handling and resolving conflict in the workplace.
Course Objectives:
Learners will cover the following objectives:
Introduction to Conflict Resolution
The Law
Weapons Display and Discussion
Reporting Techniques and Procedures
Recognition of Trigger Factors
Challenging behaviour
Build-up of aggression and violence
Communication between people
De-escalation Techniques
Attitude Reflection
Scenario Based Training
0121 326 8696
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