Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
Generated from recent reviews; may not reflect every review
About this course
Duration
One Day (7 hours Driver CPC module available)
Group Size
Maximum 10 learners
Who should attend?
This course is suitable for everyone working within the Highways industry. It provides the most effective techniques and strategies for handling and resolving conflict in the workplace, including a working on the Highway.
Pre-requisites
None.
What you will learn
Course aims
The course aims to provide learners with an awareness, effective techniques and strategies for handling and resolving conflict in the workplace.
Course Objectives:
Learners will cover the following objectives:
Introduction to Conflict Resolution
The Law
Weapons Display and Discussion
Reporting Techniques and Procedures
Recognition of Trigger Factors
Challenging behaviour
Build-up of aggression and violence
Communication between people
De-escalation Techniques
Attitude Reflection
Scenario Based Training
Recent reviews
Great course and productive training
Great course
Decent teacher