Highways Conflict Management Course

Description

Duration
One Day (7 hours Driver CPC module available)

Group Size
Maximum 10 learners

Who should attend?
This course is suitable for everyone working within the Highways industry. It provides the most effective techniques and strategies for handling and resolving conflict in the workplace, including a working on the Highway.

Pre-requisites
None.

What you will learn

Course aims
The course aims to provide learners with an awareness, effective techniques and strategies for handling and resolving conflict in the workplace.

Course Objectives:
Learners will cover the following objectives:

Introduction to Conflict Resolution
The Law
Weapons Display and Discussion
Reporting Techniques and Procedures
Recognition of Trigger Factors
Challenging behaviour
Build-up of aggression and violence
Communication between people
De-escalation Techniques
Attitude Reflection
Scenario Based Training

Further information

Full course outline

Scheduled dates

Provider:: Up To Speed Training & Assessment
Duration:: 1 Day
Locations:: Birmingham, Dewsbury, Doncaster, Leigh, Milton Keynes

Contact Information

Up To Speed Training & Assessment

411 Long Acre
Nechells
Birmingham
B7 5JX

0121 326 8696
Email
Website

Credentials

Locations

Lovely trainer really good at what he does
Manzie W24 Apr 25
We had some serious issues in the beginning of the course. I asked Mike the trainer politely if I could eat my breakfast in the room and he was happy to allow this. Following this, he proceeded to insult me and tell the whole room, that people should wake up early and eat their breakfasts before coming to attend his course. He played loud music and told everyone in the room that the music was playing in the background because someone was eating breakfast in the room and that he didn’t like this. He proceeded to repeat the same issue atleast another 7 times. I felt intimidated and bullied so I spoke out and called out his unprofessional behaviour and advised him that he was in fact singling me out and bullying me. I have a zero tolerance approach to this and know when a person is trying to manipulate me into believing I am in the wrong. He said that he was not bullying me but continued to make references about me eating breakfast numerous times throughout the course At one point, when he made the reference again and the entire room was laughing at me which made me feel extremely uncomfortable. I don’t appreciate severn trent allowing a trainer to be able to insult his trainees during a training session and request that this is investigated. To add insult to injury, he went through the introduction of Up To Speed policy and expectations which listed mutual respect and professionalism and when I pointed this out to him that he was not adhering to his company policy, his response was, and I quote “it is not my company, I am just a contractor for them so I don’t need to follow their policy’. I find this unacceptable and unprofessional. At no point did Mike offer an apology. There were 9 other witnesses in the room who can account for his constant and repeated references to me eating breakfast in the training room. I would not recommend this trainer.
Idris Z24 Apr 25
Excellent
Lee W11 Apr 25
Great enthusiasm in the classroom and made the training experience relatable and practical to apply in our roles
Akaash M11 Apr 25
Very well delivered course
Craig S11 Apr 25