Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 1–10 of 589 reviews (5 star)
Excellent trainer, delivery was perfect. Thanks Eamonn
Eamonn was very insightful and engaging with the group today, as well as keeping the course fun.
Great Trainer made the course interesting and interactive