Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 21–30 of 589 reviews (5 star)
A very interesting and informative course. The trainer, Mark Winter was excellent & engaging.
Great insight into how to diffuse certain situations.
Very insightful and makes you think about approaches
Trainer extremely knowledgeable and made the subject very interesting.