Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 41–50 of 589 reviews (5 star)
Informative and interesting delivered professionally
I really enjoyed the course and found it useful
Very engaging and interesting. Gathered everyone’s attention well while involving the entire classroom. Very friendly and positive bloke with a lot of good advice :)
Great course, great trainer that goes into depth about each subject