Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 71–80 of 626 reviews
Good course. Really good trainer. Kept us all focused and learnt alot
Mark was extremely knowledgeable on the topics of customer interaction and conflict. The course is very relevant to most technicians and will be useful for a long time.
Very well presented I got a lot from this course
Top bloke explained everything well should get promotion