Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 61–70 of 626 reviews
Mark made the course easy and informal but to ensure you understand the objectives required for day to day life. Also highlights key points where conflict resolution is necessary. Top bloke.
Trainer enthusiastic with the course, getting everyone involved.