Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) reviews

4.9 (3,895 reviews)
AI summary of reviews

Attendees particularly value the trainers’ knowledgeable, approachable delivery, which uses lived experience, humour and relatable case studies to make Positive Behaviour Support memorable. Interactive discussions, group work and the clear exploration of behaviour as communication, cues, triggers and de-escalation help attendees reflect on their practice. They leave with practical strategies, a useful workbook and greater confidence to apply person-centred approaches at work and in everyday life.

Engaging trainersPractical strategiesInteractive learning

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Ben was absolutely fantastic, excellent trainer and very relatable with real life experiences for us to relate to. Now have a much better understanding of PBS theory and understanding people’s behaviour and why people may act in a certain way and how I can deescalate this, for me to take into practice and to take to my level 2 and level 3 day,

Lucy M · 27 Nov 2025
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Great trainer, really engaging. I learnt so much about how to learn people's cues, the timings for de-escalation and about how I do judge people which has shocked me. Ill take this into home and work life. This was really personal to me as I want to apply this to help my brother, going through an incredibly difficult time with his mental health, and hopefully share some of this with my family so they can also help him.

Rachel J · 27 Nov 2025
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Response: Hi Rachel. Thank you for sharing such thoughtful feedback. It’s great to hear that the training supported your understanding of cues, timing and reflection on how we interpret others. It’s clear the session had a meaningful personal impact, and it’s positive to know you feel able to bring these insights into both your work and home life. Thanks again.

Really engaging trainer. Really enjoyed this 1st part of the course hope the next one is as good. Will be using these new skills within my role.

Lisa R · 27 Nov 2025
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This was a super course that helped me learn lot of things. The trainer was superb and done a good job. I think we need to extent this course to every one on patient care.

Jeev M · 27 Nov 2025
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Ben did a good job with the course, I am going to start implementing the course content without delay. It was really very educative and will help me work better.

Sylvester N · 27 Nov 2025
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extremely interactive, informative and engaging. provided relatable and retainable information to use for personal development and awareness. Thank you Liam & Ben.

kausar a · 21 Nov 2025
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Absolutely fabulous training, I learned a lot from there. Definitely helps me in my work setting. Ben and Liam are excellent tutors. I will recommend for everyone.

Sylwia J · 20 Nov 2025
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Trainers had great energy and kept everyone engaged. Great training session and not what I was expecting at all. Some of the information I knew and was more in-depth but I also learnt about restraints, mirroring body language. About escalation and how to bring the patient back down again. Thank you

Lynsey H · 20 Nov 2025
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I have learnt to use the red car approach in all situations

Oluwayemisi W · 20 Nov 2025
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Good and more learned about behaviour

Jini J · 20 Nov 2025
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