Dealing with Difficult People reviews

4.7 (108 reviews)
AI summary of reviews

Practical rehearsal of difficult conversations is a standout strength: attendees say the interactive discussions and small-group work help them explore varied situations and apply realistic communication strategies. They value calm, knowledgeable and inclusive trainers who create a safe space, keep sessions well paced and structured, and provide thoughtful materials. The learning builds confidence and offers tools they can use in challenging situations at work.

Practical techniquesEngaging trainersSafe environment

Generated from recent reviews; may not reflect every review

Showing 21–30 of 78 reviews (5 star)

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Excellent content and delivery. Great pace and engaging.

London
Zuzanna S · 12 Aug 2025
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Great training, very interactive, practical suggestions on communication strategies, talked through a wide range of different types of difficult situations. Tasty lunch and ice cream. Thanks so much!

London
Daniela B · 12 Aug 2025
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Great training and facilitator! Very good structure and content, it really helped to mix around and get to know different perspectives

London
Miren C · 12 Aug 2025
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The course is overall very good .

London
Nisreen H · 12 Aug 2025
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Was great working together as a group with a common aim.

Sallie F · 30 Jul 2025
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Enjoyed the day - stimulating.

Kathy D · 30 Jul 2025
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Lovely venue Course was well structured Felt like a safe space

London
Satinder B · 23 Jul 2025
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Has given me a lot more confidence and skills to deal with difficult behaviours and challenging situations. As somethings can be planned out in advance it will help with getting the right tone and use of words to achieve desired outcomes

London
Janet M · 23 Jul 2025
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The instructor was very helpful and was a good listener. She guided us through the content of the course really well

Ezra M · 30 May 2024
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the course was really engaging and interactive. Very helpful content that challenged us. A great opportunity to get to know people in my business

ELEANOR L · 30 May 2024
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