Mastering Customer Service Reviews

Lovely venue and trainer. Definitely some of the best corporate training sessions I’ve experienced. Nice blend of PowerPoints, videos, sharing and group work. Light hearted vibe and brilliant food/snacks!

A refreshing experience, and a way to remind yourself of seemingly ‘basic’ behaviours that are easily ignored. Sometimes the simplest skills are the most difficult to master.

Suzi is an amazing coach. Within the short hours she has taught not only me but many other elements of the group vital skills in regards to improving our customer service skills

Very happy with this session Learnt a lot and was very happy with the staff member that was leading the session she made us feel very comfortable and happy

Suzi was fantastic. She deserves a award the session was amazing.

Suzi was fantastic I really enjoyed the course and was very informative. I loved the space soo calming and love that the ladies toilet had items.

Very informative

Very good training

Learn quite a few things about passive aggressive, and not but also about listening more

Today was quite a nice time off work, a day to unwind and discuss methods of communication as well as relatable issues with other fellow receptionists. Suzi Butcher was incredible, I hope to use the knowledge I have obtained in my workplace effectively. Thank you!