Mastering Customer Service Reviews

The course is a good refresher for me and it help to underline the best practices and approach to my role.

Clear and informative

It was interesting, for sure I will practice what we have learned.

Great overarching course about CS that is thought provoking and educational. Making you realise your own biases and perceptions, and using tools provided I.e. LEAD

A refreshing experience, and a way to remind yourself of seemingly ‘basic’ behaviours that are easily ignored. Sometimes the simplest skills are the most difficult to master.

I enjoyed the course, and Kay was a great facilitator. I think the first half of the course wasn't quite as relevant to my work situation, however, the second half was definitely more my jam.