The course’s practical focus on de-escalating conflict stands out, with attendees valuing clear advice, varied scenarios and examples for handling difficult customers and members of the public. They describe knowledgeable, professional trainers who explain concepts calmly, conversationally and thoroughly, creating a relaxed, engaging discussion. The content is easy to follow, relevant to highway and daily roles, and gives them ideas they can apply at work.
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Showing 31–40 of 144 reviews
Good course very informative, Mark was brilliant helping us through
Good course very eye opening. Mark was really good, Thanks
Course was very informative and trainer Mark Winter, explained everything perfectly and professionally.